Welcome to the online store of Aane. This document represents a binding user agreement between you (“User”, “Customer”) and Aane (“we”, “us”, “our”) with respect to your usage of our website and the purchase of goods through our online platform. By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to be bound by the following terms and conditions, which also incorporate our Privacy Policy and Cookie Policy.
This agreement is intended to be comprehensive and enforceable. Please read it carefully as it covers the scope of your rights, order processes, data handling practices, and dispute resolution procedures. It also provides detailed information on shipping, delivery, payment, returns, and cancellation procedures as mandated by applicable consumer protection laws.
All references to legal frameworks governing data protection refer to the current legislative environment relevant this jurisdiction, including requirements similar to the General Data Protection Regulation (GDPR) as incorporated in local law. We are committed to respecting your privacy and complying with all data protection and privacy regulations.
Definitions:
Acceptance of Terms:
By using our Website, registering for an account, or placing an Order, you expressly agree to be bound by this User Agreement and any amendments that we may make from time to time. If you do not agree to these terms, you must immediately cease using the Website and not submit any Orders.
Ordering, Payment, and Delivery:
Our pricing is entirely transparent and includes clear information about the cost of Goods and any additional fees required for Order processing, delivery, and handling. Prices are quoted in Great Britain Pounds (GBP) and are inclusive of applicable local taxes unless stated otherwise. The minimum delivery fee for shipping items is GBP 2.99, although certain promotions or higher value orders may qualify for reduced or free shipping, subject to our ongoing offers.
We offer a variety of popular courier services, including Royal Mail, Hermes, and DPD, to ensure prompt and secure delivery of your Orders. At checkout, you will be provided with options regarding delivery speed and courier services. Please note that delivery times may vary depending on the chosen method, location of delivery, and the current service capacity. Standard deliveries generally occur within 3-5 working days, while express options may be available for an additional fee.
Payment methods include credit and debit cards, PayPal, and other industry-standard secure payment gateways. All online transactions are encrypted and processed securely to protect your financial information.
The Customer is solely responsible for ensuring that the information provided during the Order is complete and accurate. Any errors in delivery information may result in delays or additional charges and shall not be deemed as a breach of our responsibilities once the Order is dispatched.
Returns, Cancellations, and Refunds:
We take pride in the quality of the Goods we offer. However, if you are dissatisfied with your purchase or if the Product is defective, you have the right to return the item in accordance with applicable consumer protection regulations.
Under the statutory cooling-off period, you may cancel and return your Order within 14 calendar days from the date of receiving the Goods. This period is provided to allow you to examine the item and determine your satisfaction. Please note that the right to return does not extend to personalized or perishable goods unless they are defective.
To initiate a return or cancellation, please contact our customer support through the available channels on our Website. Refunds for returned items will be processed upon receipt and inspection of the Goods, ensuring that they are in their original condition. Shipping fees for returns are only refundable if the product is proven to be defective or if there has been an error on our part.
Once a return is approved, the processing period for refunds typically takes up to 14 working days. Please retain any proof of postage as evidence until your refund has been successfully processed. Any disputes regarding the condition of the returned Goods will be handled in accordance with our internal review process.
Privacy Policy and Data Protection Commitments:
Your privacy is of paramount importance to us. We collect only the minimum necessary Personal Data required to process your Orders, manage your account, and provide you with the best possible customer experience. The data we collect may include, but is not limited to, your name, delivery address, email address, telephone number, and payment information.
All Personal Data is collected and processed in strict compliance with data protection regulations analogous to the General Data Protection Regulation (GDPR) as incorporated locally. You retain the right to request access to, correction of, or deletion of your Personal Data at any time. Requests regarding data deletion will be processed in a timely manner, and data will be retained only as long as necessary for legal, administrative, or legitimate business purposes.
We implement robust technical and organizational measures to protect your Personal Data from unauthorized access, disclosure, alteration, and destruction. Our data storage systems are secured via industry-standard encryption protocols and regular vulnerability assessments. In the event of any suspected breach of your data, we will promptly notify affected individuals in accordance with all legal requirements.
Furthermore, we may, with your consent, send you marketing and promotional communications regarding new products, updates, and special offers. You always have the option to opt-out of receiving such communications, and any subsequent modifications to your subscription preferences can be managed directly via your account settings.
Your Rights and Responsibilities:
By using our Website and services, you acknowledge and agree that you are solely responsible for maintaining the confidentiality and security of any account-specific information, including passwords. You are also responsible for all activities that occur under your account.
If you believe that your account has been compromised or that there has been unauthorized use of your Personal Data, please notify us immediately so that we can take appropriate remedial actions.
You reserve the right to access and rectify your Personal Data at any time. Additionally, you have the right to request a detailed log of all your Personal Data stored by us and ask for its erasure in accordance with applicable data protection regulations. Please note that certain data may be required to be retained for legal or contractual purposes and will not be deleted until such obligations have been satisfied.
Limitation of Liability and Disclaimers:
Aane conducts its business in good faith and endeavors to ensure the accuracy and completeness of all information provided on our Website. Notwithstanding however the efforts applied, we do not warrant that the Website or any content therein is error-free, up-to-date, or uninterrupted. You acknowledge that access to the Website is provided “as is” and that any reliance on the information provided is at your own risk.
We shall not be held liable for any direct, incidental, consequential, or any other losses or damages arising out of the use, misuse, or inability to use the Website or any of its content. Similarly, should the delivery of an Order be delayed due to factors beyond our control (such as third-party courier delays, natural disasters, or other force majeure events), we assume no liability for such delays.
Modifications to the Agreement:
We may update or modify this User Agreement periodically in response to changes in business practices, legal requirements, or technological advancements. Whenever such changes are made, the revised version will be posted on our Website, and we recommend that you review this document regularly to remain informed about the current terms governing your use of the Website. Your continued use of the Website following any modifications constitutes your acknowledgement and acceptance of the revised terms and conditions.
The version of this User Agreement that is applicable to you is the one currently posted on our Website as of your date of access, which is automatically updated to reflect changes made as of 10/01/2025.
Governing Law and Jurisdiction:
This User Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable in this jurisdiction. By using our Website and placing an Order, you agree that any legal action or proceeding arising out of or relating to this User Agreement may be instituted exclusively in the courts having jurisdiction over such matters.
Final Remarks:
We encourage you to print a copy of this User Agreement for your future reference. Your use of our Website confirms that you have understood and accepted all the terms and conditions detailed above. In the event that any provision of this Agreement is found to be invalid or unenforceable for any reason, such provision shall be deemed severable and not affect the validity and enforceability of the remaining provisions.
If you have any questions regarding this Agreement, our Privacy Policy, or our Cookie Policy, please review the relevant sections on our Website or contact our support team through the channels provided in our user account area.
This User Agreement supersedes all previous versions of terms and conditions, and it is binding upon both parties upon its acceptance through the use of our Online Services.
Thank you for choosing Aane. We look forward to providing you with an exceptional online shopping experience while protecting your rights and respecting your privacy at every step of your journey with us.
